If you or someone you know is in crisis, please do not delay seeking help. Most of the services below are available across Wales and in some cases 24 hours a day, 7 days a week.
GP or GP Out of Hours Service will be able to help you or the person concerned to get the right help, particularly if you are worried about suicide. Some parts of Wales eg Ceredigion and Llanelli, have ‘open door’ access to crisis services, where anyone can be seen and offered help. There are a lot of services available over the phone or online for people in crisis and these are included below:
Did you know that lots of Samaritans branches will see people in person? Search their directory for a branch near you
Samaritans are available round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it’s best to call on the phone. You don’t have to be suicidal to call them.
If you already have access to mental health services eg have a Community Psychiatric Nurse (CPN), a Psychiatrist or see another mental health professional, you might be able to access the local Crisis Team in your area. Call the number provided by your team—this may have a recorded message with another number to call outside working hours.
Your family doctor (GP) is a key point of contact when someone is in crisis, particularly when there is an immediate risk to life. They will know all of the relevant services in your area available day and night and will be best placed to signpost people to the right service for them, outside Monday to Friday 8.00am to 6.30pm (excluding bank and public holidays).
GP Out of Hours Services provides health care for urgent medical problems outside normal surgery hours. In Swansea Bay, Hywel Dda, Powys and Aneurin Bevan Health Board Areas GP Out of Hours services are accessed through 111. For all other areas please use the link.
The dedicated Online Counselling Centre is available 8am to 12 midnight, 7 days a week, your session is completely confidential and will not be divulged to WAST or your line manager.
The dedicated Telephone Counselling & Information Line is available and 24/7, and again this is a confidential service—no reports will be passed back to you line manager
CALL is an NHS, free and confidential emotional support and information line for people with mental health and related concerns.
Anyone concerned about their own mental health or that of a relative or friend can access the service.
DAN 24/7; is the Wales Drug and Alcohol Helpline. They can offer initial assessment to establish an individual’s needs, referral to local and regional drug and alcohol services, information on drugs and alcohol, and their effects, information and contact details for local GPs, needle exchanges, dentists and other associated health services and a wide range of brief interventions including motivational interviewing, harm reduction and overdose management.
It can sometimes be really difficult to talk about your feelings with friends or family. It’s common to feel worried about upsetting people you care about, and feel nervous about what people will think, or how it might affect your relationships.
You may feel more comfortable opening up to friends or family than professionals, or you may find it easier to approach a professional (such as your doctor) first. There’s no right or wrong way round. But the people closest to us can often be a valuable source of support.
Whenever you feel ready, these tips from Mind might help you start the conversation
Mon- Fri (excluding Bank holidays)
In house Occupational health remit undertaken in order to support both employees and managers when work might be affecting health. Mangers are able to refer to OH with employee consent and also employees can self-refer to OH.
Mon- Fri 8 – 4pm (excluding Bank holidays)
In house signposting service to accredited resources for mental and physical wellbeing, includes signposting/referral to physiotherapy service.